I got a good belly laugh when reading that UA is improving its first class food on domestic flights (see http://online.wsj.com/articles/united-airlines-to-serve-up-improved-food-on-domestic-first-class-flights-1408629602).

This absurd decision by the airline’s so-called “management” is hubris with a capital “H”. Most business flyers loyal to United would beg the airline to spend its money making right its operation and drastically improving its schedule reliability ahead of serving a few more chilled sandwiches or pouring mediocre Prosecco.

Advertisements